FAQs
1, HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
In general, orders are processed within 24 hours and the delivery time is generally 7-15 days.
2, HOW DO I TRACK MY ORDER?
You can inquire about the tracking number information on the website: https://www.17track.net/fr
3, WHAT CAN I RETURN?
You can return most new items, shipped by Amazon in their original packaging within 60 days of delivery for a full refund.
4, WHEN WILL I RECEIVE MY REFUND?
The refund should be finalized within 3 business days after our receipt of the package, but for some banks the refund may take up to 7 business days to appear on your statement.
5, Can KingPuzzles make replacements?
We can only replace an item with the same item, and the same version as the one you ordered and it is your responsibility to return the damaged item to us within 30 days. If you want to make an exchange for a different item, you must return the item to us and place a new order.
6, What can I do if I have received the damaged or incompatible item?
You can contact us directly by e-mail: KingPuzzles@gmail.com
and then offer detailed information about this problem
7, What payment methods do you accept?
Paypal, Visa, Mastercard, Discover, American Express
8, Why did I pay a few days ago, but without a tracking number?
Normally, we will send it within 2 working days and the delivery time is 7-15 days. Please ensure that you have paid all order fees, check your payment status, check available stock
In general, orders are processed within 24 hours and the delivery time is generally 7-15 days.
2, HOW DO I TRACK MY ORDER?
You can inquire about the tracking number information on the website: https://www.17track.net/fr
3, WHAT CAN I RETURN?
You can return most new items, shipped by Amazon in their original packaging within 60 days of delivery for a full refund.
4, WHEN WILL I RECEIVE MY REFUND?
The refund should be finalized within 3 business days after our receipt of the package, but for some banks the refund may take up to 7 business days to appear on your statement.
5, Can KingPuzzles make replacements?
We can only replace an item with the same item, and the same version as the one you ordered and it is your responsibility to return the damaged item to us within 30 days. If you want to make an exchange for a different item, you must return the item to us and place a new order.
6, What can I do if I have received the damaged or incompatible item?
You can contact us directly by e-mail: KingPuzzles@gmail.com
and then offer detailed information about this problem
7, What payment methods do you accept?
Paypal, Visa, Mastercard, Discover, American Express
8, Why did I pay a few days ago, but without a tracking number?
Normally, we will send it within 2 working days and the delivery time is 7-15 days. Please ensure that you have paid all order fees, check your payment status, check available stock